Effective date: September 11, 2026

Lemon Fresh Bins (also referred to as “Fresh Bins,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit lemonfreshbin.com, contact us, request a quote, enroll in residential or commercial trash bin cleaning, or communicate with us.

1. Information We Collect

We may collect the following information:

• Contact information: name, email address, telephone number, service address, and billing address.
• Service information: bin type and quantity, trash collection day, property access details, requested plan, appointment history, and messages or notes you send us.
• Billing information: payment status, transaction details, and limited billing information. Complete payment-card information is generally handled by our payment and scheduling providers rather than stored directly by Lemon Fresh Bins.
• Communications: emails, phone calls, text-message history, form submissions, customer-service requests, reviews, and survey responses.
• Website information: IP address, browser and device type, pages viewed, referring pages, approximate location, cookies, and similar usage data.

2. How We Collect Information

We collect information directly from you when you complete a contact or lead form, request or purchase service, opt in to text messages or email, call or email us, or otherwise communicate with us. We may also collect information automatically through website cookies and analytics tools, and through service providers that help us operate our scheduling, customer-management, billing, and communications systems.

3. How We Use Information

We may use information to:

• Respond to questions, leads, quote requests, and customer-service requests.
• Confirm service availability and schedule, perform, reschedule, or cancel cleanings.
• Set up and manage subscriptions, process payments, send receipts, and address failed payments.
• Send appointment reminders, technician arrival notices, service-completion notices, account updates, and follow-up messages.
• Send marketing or nurture messages when you have provided the required consent.
• Maintain customer records through GoHighLevel/HighLevel, Jobatory, and related business systems.
• Improve our website, services, advertising, customer experience, and business operations.
• Prevent fraud, protect our rights and property, comply with law, and enforce our agreements.

4. SMS and Text Messaging

If you provide your telephone number and affirmatively opt in, Lemon Fresh Bins may send text messages about appointment reminders, scheduling, service updates, account or billing notices, follow-ups, customer support, special offers, and marketing or nurture sequences. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase.

To stop text messages, reply STOP to any message. For help, reply HELP or call or text 918-900-4160. After an opt-out request, we may send one confirmation message. You may still receive non-marketing messages when necessary to complete a requested transaction or provide service, where permitted by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to subcontractors that support our services, such as customer service, scheduling, billing, and text-message delivery. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the text-message services.

5. Service Providers and Business Systems

We use companies that help us run the business, including GoHighLevel/HighLevel and Jobatory for customer records, forms, scheduling, communications, and related operations. We may also use payment processors, website hosts, analytics providers, email providers, and communications carriers. These providers may process information only as needed to perform services for us or as required by law.

Jobatory’s privacy policy is available at Jobatory Privacy Policy.

6. When Information May Be Disclosed

We may disclose information to service providers working on our behalf; when required by law, court order, or a valid government request; to protect customers, our business, or others; to investigate fraud or security incidents; or as part of a business sale, merger, financing, or transfer. We do not sell personal information for money.

The restrictions in Section 4 continue to apply to mobile information and text-message opt-in data.

7. Cookies and Analytics

Our website may use cookies, tags, and analytics tools to remember preferences, understand website traffic, measure advertising, and improve performance. You can adjust cookie controls in your browser. Blocking some cookies may affect how the website works.

8. Data Retention

We retain information for as long as reasonably needed to provide service, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and why it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, storage system, or transmission method can be guaranteed to be completely secure.

10. Your Choices and Privacy Requests

You may ask to access, correct, or delete personal information we hold about you, subject to applicable law and recordkeeping requirements. You may unsubscribe from marketing emails by using the unsubscribe link in the email and opt out of text messages by replying STOP.

11. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

12. External Links

Our website may link to other websites or platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

13. Changes to This Policy

We may update this Privacy Policy as our practices, services, or legal requirements change. The revised policy will be posted on this page with a new effective date.

14. Contact Us

For privacy questions or requests, email lemonfreshbins@gmail.com or call or text 918-900-4160.