Terms of Service

Effective date: September 11, 2026

These Terms of Service (“Terms”) govern your use of the website, communications, and residential or commercial trash bin cleaning services offered by Lemon Fresh Bins, also known locally as Fresh Bins (“Lemon Fresh Bins,” “we,” “us,” or “our”). By requesting service, enrolling in a plan, making a payment, or using our services, you agree to these Terms.

1. Services

Lemon Fresh Bins provides trash and recycling bin cleaning, sanitizing, deodorizing, and related curbside services in the Tulsa, Oklahoma metro area. We offer monthly, quarterly, every-two-month, one-time, and other service frequencies shown at signup or in a written quote. Commercial pricing, frequency, and site requirements may be set out in a separate proposal or service agreement.

We do not provide trash collection, waste hauling, or disposal. Service availability depends on route coverage, local collection schedules, weather, equipment, safe access, and other operating conditions.

2. Subscriptions and Automatic Renewal

Recurring plans continue and renew automatically at the frequency displayed when you enroll until canceled. By purchasing a recurring plan, you authorize us and our payment provider to charge the payment method on file for each renewal, applicable taxes, approved add-ons, and other disclosed charges.

One-time service does not renew automatically. The current plan description and price presented at signup or in a written quote control if they differ from general website descriptions.

3. Scheduling and Service Changes

Residential service is generally scheduled after the customer’s normal trash collection so bins can be cleaned while empty. Dates and arrival windows are estimates and may change because of trash-route changes, holidays, weather, traffic, equipment issues, staffing, or other circumstances outside our reasonable control.

We may send reminders and service updates by email, phone, or text. If we need to change a service date, we will make reasonable efforts to notify you and place the service on the next practical route.

4. Customer Responsibilities

To receive service, you agree to:

• Provide accurate contact, billing, service-address, access, and trash-collection information.
• Leave bins empty, curbside or in the agreed location, and accessible for the scheduled visit.
• Provide current gate codes or access instructions when needed.
• Remove loose trash and materials that cannot safely be handled by our equipment.
• Keep people, pets, vehicles, and obstacles clear of the work area.
• Tell us about known damage, unusual contamination, or safety hazards before service.

Bins containing hazardous waste, chemicals, paint, oil, fuel, medical waste, construction debris, excessive yard waste, hot ashes, or other unsafe materials may not be serviced.

5. Missed or Non-Serviceable Visits

If our technician arrives and a bin is not empty, accessible, present, safe, or otherwise ready because of a customer-related condition, the visit may be treated as completed and the charge may still apply. We may offer a return visit when the route allows; an additional fee may apply if disclosed before the return visit.

If we cannot provide service because of our own equipment, staffing, or route issue, we may reschedule the visit or apply an appropriate credit.

6. Technician Safety and Right to Refuse Service

Our technicians may refuse, pause, or discontinue work when a site, bin, substance, person, animal, weather condition, or other circumstance appears unsafe, illegal, or likely to damage property or equipment. We may require the condition to be corrected before returning.

7. Cleaning Results and Service Limitations

We make reasonable efforts to clean, sanitize, and deodorize bins using our standard process. Results vary based on bin age, material, prior damage, residue, staining, contamination, and odor absorption. Service is not a promise of cosmetic restoration or a like-new appearance.

Permanent stains, discoloration, scratches, paint, adhesive, oil, chemicals, hardened material, embedded odor, and structural damage may remain after cleaning. Normal handling may reveal pre-existing cracks, weak hinges, damaged wheels, brittle plastic, or other deterioration. We are not responsible for failure caused by pre-existing damage, ordinary wear, manufacturer defects, or conditions not created by our service.

8. Property Access and Water Runoff

You authorize Lemon Fresh Bins to enter the agreed service area for the limited purpose of cleaning the bins. Bin cleaning uses water and may cause ordinary runoff, spray, damp pavement, or temporary water contact near the work area. You are responsible for identifying surfaces, drainage issues, personal property, or site conditions requiring special care before service.

9. Guarantee and Service Concerns

If you believe a cleaning was not performed as promised, contact us promptly with the service address, date, and details. When an advertised guarantee applies, our remedy may be a reasonable re-clean, service credit, or refund of the affected cleaning. The guarantee does not apply to unsafe bins, excluded materials, permanent stains or odors, pre-existing damage, missed visits caused by customer conditions, or results beyond reasonable cleaning and deodorizing.

10. Prices, Payments, and Failed Charges

You agree to pay the price shown at signup or in your written quote, plus applicable taxes and approved extras. Payments may be processed through Jobatory, HighLevel, or another payment provider. You authorize us to store a payment token through the provider and charge it according to the selected plan.

If a payment is declined or reversed, we may retry the charge, request a different payment method, suspend service, or cancel the account. You remain responsible for valid charges already incurred. We may change future prices by giving notice before the new price takes effect; you may cancel before the next renewal if you do not accept the change.

11. Cancellation and Rescheduling

You may cancel a recurring plan at any time by contacting Lemon Fresh Bins before the next charge. Cancellation stops future renewals but does not reverse charges for completed service, a visit already provided, or a billing period already started, except where required by law or expressly approved by us.

For a scheduled visit, contact us as soon as possible if you need to reschedule. If cancellation or access information arrives after a technician has been dispatched, or if the bin is not ready when we arrive, the visit may still be charged as described in Section 5.

Commercial customers may be subject to cancellation or notice terms in their written proposal or service agreement.

12. Text Messaging Terms

Program name: Lemon Fresh Bins Messaging Program. By providing your mobile number and affirmatively opting in, you agree to receive recurring SMS or MMS messages from Lemon Fresh Bins. Messages may include appointment reminders, scheduling and arrival updates, service-completion notices, account or billing notices, customer-service follow-ups, review requests, special offers, and marketing or nurture messages.

Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. Mobile carriers are not responsible for delayed or undelivered messages.

To opt out, reply STOP to any message. After you reply STOP, we may send one confirmation text and will stop further messages covered by that opt-in unless you opt in again. For help, reply HELP, call or text 918-900-4160, or email lemonfreshbins@gmail.com.

Your use of the messaging program is also governed by our Privacy Policy, including its restrictions on sharing mobile information and text-message consent data.

13. Email and Electronic Communications

You agree that notices, receipts, appointment information, policy updates, and other communications may be delivered electronically. You may unsubscribe from marketing emails using the link provided, but we may continue to send service or account messages when needed to fulfill a request or manage an active account.

14. Website Use

You may use our website only for lawful purposes. You may not interfere with the website, attempt unauthorized access, submit false information, misuse forms or communications, copy protected content for commercial use, or use the site in a way that harms Lemon Fresh Bins or others.

15. Disclaimer of Warranties

Except for any express written guarantee, the website and services are provided on an “as available” basis to the fullest extent permitted by law. We do not make warranties that the website will be uninterrupted or that every stain, odor, germ, pest, contaminant, or cosmetic defect will be eliminated from every bin.

16. Limitation of Liability

To the fullest extent permitted by law, Lemon Fresh Bins will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost use, or loss of data. Our total liability arising from a particular service will not exceed the amount you paid for the service giving rise to the claim.

These limitations do not exclude liability that cannot legally be limited. You must notify us promptly of any claimed property damage and allow a reasonable opportunity to inspect it before repair or disposal, except in an emergency.

17. Indemnification

You agree to be responsible for losses or claims caused by your material breach of these Terms, your unlawful conduct, unsafe conditions you failed to disclose, or inaccurate access and service information, to the extent permitted by law.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles. Any court proceeding relating to these Terms or our services must be brought in a court with jurisdiction in Tulsa County, Oklahoma, unless applicable law requires otherwise.

19. Changes to These Terms

We may update these Terms when our services, business practices, or legal requirements change. The revised Terms will be posted on this page with a new effective date. Continued use of the website or services after the effective date means you accept the updated Terms.

20. General Terms

If any part of these Terms is unenforceable, the remaining parts will continue in effect. Our failure to enforce a provision is not a waiver. We may assign these Terms as part of a business transfer; you may not assign your rights without our written consent. A written commercial proposal or service agreement controls over these website Terms if the two conflict.

21. Contact Us

Questions, cancellations, or service concerns may be sent to lemonfreshbins@gmail.com or handled by calling or texting 918-900-4160.